Politique de remboursement

TERMS OF EXCHANGE / RETURNS / REFUND

• We value all our customers and want them to be  100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.
• However, for any reason the purchased item does not fit well, you may email us at lsjregal@gmail.com quoting your Order number and sizing issue within 1 week of receiving your order and we can offer an exchange for FULL PRICE ITEMS ONLY. 
• Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall suggest alternative items or offer a credit note/Gift card that can be used on www.lsjregal.com at any time within 12 months.
• If you are dissatisfied with your order for any reason, you can return your unused items for an exchange (Please note that item must be unwashed, and unaltered in their original condition, with all original tags).
• Kindly note that we do not exchange items made to customers specific measurements.
• All items on sale are final sale and cannot be returned for a refund, however, exchanges and adjustments may be done depending on the situation.
• Depending on the situation, we may decide to help customers make alterations at an extra charge provided by one of our production team members
• For all exchanges, items must be received at our store within 7 working days of receipt of package.
• Merchandise must not be worn, altered, or washed.
• Merchandise with all the original packaging and garment tags still attached.
  
• We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like FedEX, DHL, UPS, GIG, UBER and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
• Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

DAMAGED GOODS

Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at lsjregal@gmail.com  quoting your Order Number, the description of the damage and if possible an image. Please note, that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.

Once we receive this request, a member of our team would contact you.

• Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item If the item is not available in stock, we will provide a credit note that can be used on www.lsjregal.com at any time within 6 months or refund will be processed.