An LSJ Regal piece is not a purchase. It is an investment in a moment — and in every moment that follows. When your piece needs attention, we are here to give it.
WHY REPAIR MATTERS
Every piece in the LSJ Regal collection is made to order — built with intention, constructed with care, and designed to be worn more than once. When something we have made needs repair, bringing it back to us is not an inconvenience. It is the natural continuation of the relationship between a woman and the clothes that matter to her.
Repair is also how we honour the craft. A loose seam or a worn closure does not mean the piece is finished. It means it has been lived in — and it deserves to be restored so it can live again.
WHAT WE REPAIR
Seam Repairs
Seams that have come apart or weakened over time can be carefully re-stitched and reinforced to restore the original construction of your piece. We work to ensure the repair is invisible — because it should be.
Closure Repairs
Zips, hooks, eyes, and fasteners that have broken or worn down can be replaced. We source closures that match the original as closely as possible to maintain the integrity of the piece.
Structural Repairs
Where the structure of a piece has shifted — lining coming loose, internal supports weakening — we can assess and restore what is needed to return the piece to its original form.
Please note: Fabric damage including tears, staining, or significant wear to the outer fabric of a piece is outside the scope of our repair service. We will always assess your piece honestly and let you know what is and is not possible before proceeding.
HOW THE REPAIR PROCESS WORKS
01. Contact us
Reach out via lsjregal.com, Instagram DM, or WhatsApp. Describe the issue with your piece — a brief description and photographs are helpful. Tell us the name of the piece and approximately when you purchased it.
02. We assess your piece
Our team will review the information you provide and advise whether the repair is within our scope. If we need to see the piece in person, we will arrange for it to be sent to us securely.
03. We provide an estimate
Before any repair work begins, we will provide you with a clear estimate of the cost and timeline. No work proceeds without your approval. No surprise charges.
04. We repair your piece
Once approved, your piece is repaired by the same hands and with the same care that made it in the first place. We do not cut corners on repairs any more than we cut corners in construction.
05. Your piece is returned to you
Your repaired piece is returned to you cleaned, pressed, and packaged — ready to return to your wardrobe and to the moments that matter.
REPAIR COSTS
Repair costs vary depending on the nature and extent of the work required. We do not charge for assessment — your piece will always be evaluated at no cost before any commitment is made.
Once our team has assessed your piece, we will provide a clear, itemised estimate before proceeding. You are in control of every step of the process.
All repairs carry a minimum assessment period of 3 to 5 working days. Repair timelines vary by complexity and will always be communicated upfront.
BEGIN YOUR REPAIR REQUEST
Your piece was made to last. Let us make sure it does.
Visit lsjregal.com, DM us on Instagram, or reach us via WhatsApp to begin your repair request.
